Viewing the status of your Smart Hub 2; Changing the wireless settings on Smart Hub 2; Restricting the wireless devices that can connect to your Smart Hub 2; Setting up IPv4/IPv6 DNS servers or dynamic DNS on Smart Hub 2; Using Smart Hub 2 as a modem only; Controlling the time when devices can access the internet on Smart Hub 2; Creating a Port . Check the box next to Auto Firewall Open. Improve your network security Webinar 3/17 11AM PST, Orbi Wi-Fi 5 (AC) and Orbi with Voice Mesh, https://kb.netgear.com/30186/What-is-Double-NAT, https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT, https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point, https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop. What is the difference between WiFi 6E and WiFi 6? Were aware of an issue affecting Sonos users with BT Smart Hub 2 routers that causes problems with connecting to players in a wireless configuration. I shouldnt have to have 5Ghz permanently switched off. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. All rights reserved. Here are some things to try: Your broadband speeds may fluctuate for up to 10 days while we perform tests to ensure you get the best possible speeds and connection. Understand rental and other basic charges, Enter the admin password. The bug disrupts the . Its only when you connect direct to the Hub. If you want to connect to SAGEMCOM - gspinnert.de Numerous complaints have appeared on the company's community forums over the last few months. The BBC is not responsible for the content of external sites. It comes with 5 antennas, Dual AC Wi-Fi, 4 giga ethernet connections, USB Ports and like all of the other hubs . "Turning off 5GHz is a short-term workaround until the kids start streaming lots of video content, at which point the whole house slows down.". Mesh WiFi with BT smart hub - Page 1 - PistonHeads Guide to BT Business Hybrid Connect. This is caused by a bug in the BT Smart Hub 2's firmware (version V0.26.03.01286) which prevents devices on the 5GHz band from communicating with devices on the 2.4GHz band, and vice versa . The setting is on a page hidden on the home version.Navigate Advanced Settings > Log in > Broadband > InternetChange the /internet part of the address to /routingThis brings up a hidden page. Then you can use the Orbi router in Router mode.3. BT Smart Hub - Wikipedia Make sure you keep your hub on all the time. What is Smart Setup on the BT Hub? How can I turn it on and off? Go to Solution. [9] It supports many of BT's services such as BT Fusion, BT Vision and BT Broadband Anywhere. Well update this post with any further newsas and when we receive it. Readthis thread with growing frustration as disabling the 5 GHz band really is not an option and waiting for BT to issue new firmware is too uncertain. No idea how 2.4GHz can be too slow for any video streaming. Smart Setup is BT's online set-up wizard. A Sonos spokesman said on the audio firm's community forum that it had been in touch with BT, who were "aware" of the issue that is affecting a wide range of devices. They also advised if you are connecting to things like BT discs then you won't be affected (links into the boost post above). 03-10-2020 You'll find all your features and services in the "My Extras" section. A friend with BT Broadband was kind enough to check their regular BT Smart Hub 1 (2016+) for me, but not able to test whether it actually works, as they don't have a 3rd party router. Can anyone confirm it works? (I don't own a smart hub), https://hummy.tv/forum/threads/bt-smart-hub-bridge-modem-mode.9826/. BT unveils Smart Hub 2 with mesh wireless built in and guarantee of Slide the two parts of the hubs plug together until they click into place. Click the "On/off" button to turn Smart Setup on or off, Remember once you make any changes you'll need to save them. 9:48 PM. The BT Smart Hub 2 firmware update issue is only related to the Private Address on iPhones issuein the way that they both result in a Cant Connect to Sonos situation. Fastest BT Smart Hub 2 Router Open Port Instructions If there is a hint then a custom password has been setup. If your BT Smart Hub 2 router is still running the affected firmware (V0.26.03.01286) then please get in touch with BT directly. When prompted enter the Admin password, which you can find written on the pull-out tab on the right-hand side of the router. After raising a complaint with BT I had yet to hear anything from BT. 01-10-2020 Connect the cable to the hubs power port, plug it into the wall and switch it on. Mode 1 gives you the best speed, but select Mode 2 or Mode 3 if you're having trouble with some devices connecting. Tenda Nova MW3 review: Cheap and cheerful mesh Wi-Fi, Sony WF-1000XM4: All-round audio excellence, Logitech Blue Sona: An excellent studio mic for podcasters, Philips 279C9 review: The complete package, Edifier WH950NB review: Comfy, capable and not too costly, Best webcam: HD and 4K cams from just 30, 1MORE Aero review: Spatial audio for the masses. BT is offering firmware updates to those affected. Depending on the Hub you're bridging to, you may need to enter your broadband connection details on your other router. Scan the QR code to enter your hubs details automatically. Connecting your computer to your broadband. Had to resort to switching off 5GHz, What the BT handler said to me when I questioned losing 5ghz, The 5 Ghz band is only faster than the 2.4 Ghz band when in the same room as the hub and this is only really above 135Mbps for most applications you would not notice any difference ,The 2,4 Ghz is a stronger signal penetrating walls etc. 01-10-2020 Clearly there is both and issue with BT and the Sonos app for iPhone on this. Click a dropdown for your model of hub. 1) Open a new web browser on a device connected to your Hub and type192.168.1.254in the address bar. Did the Orbi need a full factory reset to fix any issues to get up and running again or was it smooth sailing? Connect your devices BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. Make sure that your computer is. Instead of responding individually it would be better if someone in a position to offer an overview could post a useful summary of where we are and what does/doesnt work. BT did originally try playing it down until the customer service advisor tried her system while on the phone and got the same error. Frame Size: 17 inch,19 inch or customer size. I too have just discovered this thread, having tried to sort things out for the last week. Download the My BT app to check your bill, test your speeds and activate your internet security products. This brings up a hidden page. Look for the tab on the back of your hub. Here's how: It's best that you complete Smart Setup to ensure that you get the most out of your BT Broadband features and services. I saw the post about the public/private. The remaining functionality of the hub (routing, and wifi) is not used. If previous posts are correct it probably works on the Business version and not on the Residenial ones. Announcements, Guides & Community Updates. Switched it off on iPhone, instantly worked for the app. BT Smart Hub 2 - Connection Issues (April 2021) - Sonos Pretty obviously really if I look at an old BT modem. At the bottom is a setting for. BT Smart Hub 2 - Connection Issues (April 2021) - Sonos What to do if you cannot connect to a BT Smart Hub 2 Argos Support 9.09K subscribers 13K views 1 year ago In this Argos Support video, we will show you what to do if you cannot connect. BT smart hub - hidden bridge mode menu - Plusnet Community BT Home Hub Help - Wireless Wi-fi Help - FileSaveAs a very helpful tech support person from Sonos suggested going into the Smart Hub settings page, Advanced and changing Wireless Mode from mode 1 to mode 2. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. Switch on your hub Step 1 of 6 An unanticipated problem was encountered, check back soon and try again Error Code: MEDIA_ERR_UNKNOWN Session ID: 2022-11-29:6bd6668cf82ade9b12484d03 Player Element ID: d2e0e7d3209e2f643e62e656d0faf011 Read about our approach to external linking. - edited 30-09-2020 Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage, 30-09-2020 It works on my Business Hub 6, in fact it's not even hidden. In fact, if you sign up to an ADSL broadband package (offering average speeds of 10Mbps), BT will send you a Home Hub 4 rather than a Smart Hub 2. In terms of the BT smart hub 2 connections, the 2.0 USB socket is not missing as well. Bafang M510 Framebafang torque sensor integrated 3. the step-through BT have confirmed that the firmware update that contains a fix for this original issue has been rolled out to the majority of users. I have never tried using just the modem section with a different router. Solved! Another BT customer said being restricted to 2.4Ghz would not be enough for families all using devices simultaneously. You should see a box similar to the one shown below. The BT smart hub 2 supports all access types you need, including ADSL, FTTC, FTTP, G.fast and others. Anyone that still experiences issues on the latest firmware, please create a new topic or get in touch with Sonos Customer Care. BT are indeed aware of this issue and are actively investigating and working to resolve it as quickly as possible. If the device you're using it on has connected to your Hub before and completed Smart Setup already, it won't appear again. User guides and manuals for BT Hubs | BT Help https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop, My Setup|ISPSparkLight| InternetCable 1000/50 CAX80 Modem Mode| Wifi RouterMK83+ (Router Mode) | and RBK853 (Router Mode) | SwitchesNG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30|NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR700, XR1000, EX7500/EX7700. Set up BT Smart Hub 2 Set up Order and delivery Connect devices Top tips Select your connection One port Two port Modem (ONT) Unsure which connection you have? The setting is on a page hidden on the home version. Consequently I can't see why any-one would want to use a Smarthub, especially a Business version, simply as a modem. Read about our approach to external linking. Change the /internet part of the address to /routing. I'm speculating, if the DSL port is known to work on the FTTP model in regular router mode, I would assume if you place hub in bridge mode, then any 3rd party router configured to use PPPoE and connected to one of the 3 LAN ports, can use the DSL port to access the internet. 01-10-2020 "I've been having the same problems and have been tearing my hair out," said BT forum member Rawberry. Connect using the QR code The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and 5Ghz. Most of the time my Mac would connect. Thanks 0 Ratings 1 REPLY Dippu Expert on 11-05-2020 9h23 6,426 Views Furthermore, the BT Smart hub 2 supports 802.11 b/g/n/ac 33 MIMO on 2.4 GHz, and 802.11 a/n/ac 44 MIMO on 5GHz. This thread exists to explain to customers the details of this particular issue, but it doesnt claim that every person with a Smart Hub 2 that Cant Connect to Sonos is a victim of the firmware update - only those with the firmware version reported in the original post. 01-10-2020 View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, On a PC or laptop connected to your hub, enter, Enter your Admin password if prompted (can be found on the base of your Hub) and click, When prompted, enter the admin password and click. ensure Sonos all working correctly via boost with 5ghz still turned off. From the Hub Manager go to Advanced settings then My Network then IPv4 configuration. 30-09-2020 Using the BT Hub Manager 01-10-2020 My download speeds are now too low to stream things on my Apple TV with 5ghz turned off so Ive had to turn it back on, and now of course my Roam is no longer showing up in the Sonos app. Will give this suggestion a try. We're aware of an issue affecting Sonos users with BT Smart Hub 2 routers that causes problems with connecting to players in a wireless configuration. I saw another suggestion to disable the private address under Wi-fi on iOS and this has cured the problem for me whereas putting hub into wireless mode 2 and re-setting router made no difference. If your BT Smart Hub 2 router is still running the affected firmware (V0.26.03.01286) then please get in touch with BT directly. As 802.11ac only runs the faster speeds over the 5GHz network (the 2.4GHz part runs at old 802.11n speeds), you're potentially limiting the speed that your devices can connect to the network. - Albert Einstein, buy a sonos boost (BT refunded me the cost of this when I logged a complaint). Vodafone Broadband: Great prices but at what cost? So first step is to go to a PC or a mobile device that has a web browser that's usable. Change the Hub Gateway IP address to 192.168.2.1 I found only devices that left the house i.e my iPhone and my wifes iPhonehad the issue. Viewing the status of your Smart Hub 2; Changing the wireless settings on Smart Hub 2; Restricting the wireless devices that can connect to your Smart Hub 2; Setting up IPv4/IPv6 DNS servers or dynamic DNS on Smart Hub 2; Using Smart Hub 2 as a modem only . Configure the modem for transparent bridge or modem only mode. icannotgetafreename 10.3K subscribers Subscribe 350 Share 50K views 2 years ago **Please Subscribe: Youtube. How to access the Smart Hub Manager; Download the Business Smart Hub 2 user guide; Using. 9:40 PM How do I enable bridge mode on my BT Business Hub? Guide to the BT Business Smart Hub. Yes, turning off 5ghz will also resolve the issue but my Wi-fi speeds went from 280mbps to around 60mbps so that to me wasnt a solution Id have been happy with. I could not find a hidden page called 'Routing' which may have offered the 'Bridging' option on a Home Hub 5A and Hub One. AP mode is preferred if you have a ISP modem/router that can't be bridged. Just plug 3rd party router into the wall mounted Openreach fibre modem. The initial problem with the router is that BT has used the same SSID network name for both the 2.4GHz and 5GHz networks. Also problems connecting to my wireless Canon scanner printer. BT have confirmed that the firmware update that contains a fix for this original issue has been rolled out to the majority of users. on Therefore, it costs more money and were stuck in the contract till 2023! You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.2. Using Smart Hub 2 as a modem only | BT Business Quite a long story how we got to the below but in short the way the issue was resolved for me was the below: Three other work colleagues (all with BT) have since done the above and all their systems are working ok now also. 9:11 AM - edited - edited BT Smart Hub bridge/modem mode | hummy.tv How are people to fault trace if they dont know all of the possible scenarios? 8:03 PM, Apologies if this has been posted previously, but I'm told the regular 'home' variant of the BT Smart hub version may have a hidden 'bridge' mode option, which is normally offered on the BT Business Smart Hub when you wish to use a 3rd party wifi router. Guide to the BT Business Smart Hub 2. Any customer who experiences this should get in touch with BT who will update their device remotely as soon as possible. Available from the 27th of November, the Smart Hub 2 will form part of a new "Complete Wi-Fi" system, which allows BT customers to add extension discs to generate a stronger, more reliable. What is the difference between WiFi 6E and WiFi 6? 10:43 AM. I may try the hardwired solution if things do not move fast. Hopefully a further update will sort the problem shortly as I do not see why I should have to use a slower WiFi band in perpetuity. Clearly BT need to sort the router firmware but if you can live with downgraded security, the iPhone fix seems to work. Bridge mode has been available on Business Hubs since the original 2wire 2700HGV ADSL routers from 2006, to enable business customers to use their own routers (without built in modem). Manage your account Configure PPPoE (for BT, Plusnet etc) on the 3rd party router and it should connect to internet via the DSL port. 11:46 AM If you turn it off, we might think there is something wrong with the line. This is caused by a bug in the BT Smart Hub 2s firmware (versionV0.26.03.01286)which prevents devices on the 5GHz band from communicating with devices on the 2.4GHz band, and vice versa. What to do if you cannot connect to a BT Smart Hub 2 - YouTube 7h47. better. I would assume if you place hub in bridge mode, then any 3rd party router configured to use PPPoE and connected to one of the 3 LAN ports, can use the DSL port to access the internet. Most of the affected users have iPhones running iOS version 14.4.2, but we have seen other types of controller, such as Android devices,affected by this issue as well. Therefore, we can consider this issue closed. Connect to the web management interface First, you need to connect to the router's web management page, so that you can change the settings that you want. ie. Not sure which hub or router you're using? It won't work if you're connected to BT Wi-fi or via mobile data (on a smartphone, for example). BT will be rolling out an update to all devices later this month. The router is now displaying hidden ssid. You can view and make changes to your Hub's IP and DHCP settings (if you need to revert to the default settings, there's a Reset to default button on the top right of the page). Cleverly, the security password is the same for both networks and can only be changed for both. Click OK. Changing the IP address of your hub | BT Business Can anyone shed any light on this? 6:38 AM If at a later stage you want to find the features and services that you would have been offered during Smart Setup, you just need to log in to www.bt.com/mybt. It looks like the 'Bridging' button simply does not work. A spokesman for BT told the BBC only a "very small" number of users have been affected. Web admin interface of the BT Smart Hub 2 router. How do you - YouTube If you have changed it and now forgotten it, you can use the. The difference between the two models I concluded was that one of the LAN sockets has been disconnected on the FTTP version and instead wired to this internal WAN interface. Open a new web browser Type 192.168.1.254 into the address bar This will open the Hub Manager If you want to make any changes to the hub settings, you'll need the admin password. Save the file. Find out which main phone socket you have Find out about your Openreach modem Do I need a WiFi 6E router to use WiFi 6E products? The steps are as follows: Step 1 Changing DNS Settings First make sure you are either connected via ethernet cable or WiFI to your BT Smart Hub. "I can only connect the Sonos app from my iPhone, MacBook and iPad when connected to the 2.4Ghz band, which means turning off 5Ghz," said BT forum member sl_strachan. To be honest the whole process of connecting 9 speakers was far easier through the boost than when I used to set up directly through the router so long term itsmade the Sonos adding speakersprocess better. No, wiring a Sonos Boost would achieve the same effect that wiring any other Sonos player would. BT Smart Hub 2 comes with 2 DECT antennas and integrated support for Ultrafast broadband (G.Fast and FTTH) as well as Complete Wi-Fi compatibility. 8:37 AM. Weve been experiencing the same frustration with this issue. Smart Setup is BT's online set-up wizard. However, I agree with some of the comments. If your BT broadband home network is playing up, you're not alone. 9h23. The question that comes to my mind is that having enabled this bridge mode in a residential Smarthub then how do you use it? Just turn off the wifi on the smart-hub and plug the master unit of the Mesh into a LAN Ethernet port on it. What? Configure PPPoE (for BT, Plusnet etc) on the 3rd party router and it should connect to internet via the DSL port. I would still prefer to just hook my superior router . This restores your factory settings and wipes your Hub's memory about which devices have already completed Smart Setup. Try opening a browser and going to www.bt.com >, Smart Setup only works when it is switched on in your Hub manager. It should appear as soon as you connect to the Hub and open a browser. What's the least amount of exercise we can get away with? it's dns-hosts - but you don't set the DNS lookup there it's under myNetwork/ip-address which I suspect has a different version for the home one. Connect the cable to the hub's power port, plug it into the wall and switch it on. 2) ClickWireless. - edited The setting is on a page hidden on the home version. Systems that have a Sonos Move or Roam on them will also not be helped by this change, so disabling 5GHz would be best for those households. Your broadband can be activated any time up to midnight. Switching Smart Setup on and off on the BT Smart Hub 2 Every time you connect a new device to your Hub, it guides you through setting up all the BT features and services available on your device. At least Ive got Sonos working now even though it is at the expense of 5ghz. Smart Setup only works on a Home Hub 4, Hub 5 and the BT Smart Hub when you connect to your Hub. Thanks. Model: RBK53|Orbi AC3000 Tri-band WiFi System, Insight Service: Content Filtering. BT hubs: what are smart hubs and which one do you have? MacBook then doesn't work. To be honest whilst the Smarthub modem works perfectly competently, it is a bog standard device that can't be unlocked. The Smart Hub 2 might be the new kids on the block, but there are still a number of other BT routers out there. This will take to a status screen. You may need to reboot your Sonos devices by powering them down for 30 seconds and powering them back up. First, you need to connect to the router's web management page, so that you can change the settings that you want. Check that you're connected to your Hub's network. BT Smart Hub 2 review (Includes Comparison) | Reviews League Thanks. However, abnormal sac size occurs in approximately 17% of pregnancies. You will need to change the settings on your other Router to use connection type PPPoA for ADSL connections and PPPoE for fibre connections. Both offer advantages - 5Ghz is faster with less range, while 2.4Ghz is markedly slower but with more range. Issue affects both Sonos Move and Epson airprinter - what was really strange was that both iPhones were hit but neither of the iPads despite the fact they all use the 5 GHz network. Check which BT Hub you've got >, It only fires up when you open a browser. Please try again in a few minutes. ford fiesta mk7 hidden featuresSummary of Contents for SAGEMCOM CS 50001. The BT Smart Hub 2 router's default IP address is: 192.168.1.254 After typing your router's IP address into the address bar, make sure to click the enter button on your keyboard. Re: BT smart hub - hidden bridge mode menu ? Select the Link Configuration sub-tab. 8) Wait for your devices to reconnect. The lights on your hub will change to green or flashing orange as it is setting up. Im glad you got a fix, but thats a completely different issue that results in the same symptom. On this page, you can also change the Wireless Mode, selecting Mode 1, Mode 2 or Mode 3. It is, I have tried iboth a residential and Business FTTP Smarthub on my connection. Links to user manuals and other documents for BT Hubs for broadband. Copyright Expert Reviews Holdings Ltd 2023. It means I have a redundantSonos Move which is incredibly frustrating. Find your model. 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