Avoid purchasing thru Vivid at all cost. You are paid through PayPal after the event occurs. Vivid Seats Pay & Benefits reviews - Indeed Bought tickets thru Vivid Seats, I have a credit of over $84, they won't let me use it because I got the tickets online, I'll never use them again! We also confirm that your tickets are general admission. 5 Weeks later changed their policy!!! It went to automated system and never got a person to talk to. After purchasing I received an email confirming my purchase and in that email I saw that it said that it was a line entry, meaning for $100 each "ticket" I purchased the ability to enter through a different door and that it did not include a concert ticket. Vivid Seats: Reviews, Complaints, Customer Claims | ComplaintsBoard Shame shame for all the people you have messed with and hurt. Nowhere on their site did it say that these two tickets wouldn't be next to each other. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Patient, reassuring, and kind -- why I will use this entity again! Couldnt cancel that ticket either. The goal of Vivid Seats is to offer the best out-the-door-prices for a wide variety of tickets. Vivid Seats Draws Complaints Over Long Refund Delays Industry Legal April 23, 2020 Olivia Perreault Industry 376 Refunds 41 Ticketing 277 Vivid Seats 66 Texans are lashing out after waiting weeks to receive a refund from secondary ticketing site Vivid Seats for the cancelled Houston Rodeo. The moment you hit submit, they have your money and will not refund. I do expect a responce and an apology for this overcharge. 1239964100050. When purchasing tickets, we encourage each fan to make the purchasing option that best suits them. The guarantee protects buyers from getting invalid tickets and ensures they receive their tickets on time. People need to understand that VividSeats works against you. Providing an exceptional buying experience is something we want all of our fans to experience. I bought tickets 2 months in advance. With 30 mins. First time using Vivid Seats to get tickets. Marvin J was a great help to me in getting my tickets when n the website wasn't working. It is a safe and secure process. Agreed! Paid $160 for a single ticket for a show that was rescheduled (twice). Report as inappropriate. If you order in enough time, youll have an opportunity to react and/or make alternative plans, if necessary. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Vivid Seats. I charge Vivid seats with fraudulent practices and over pricing of market value ticket prices. Was informed that my 2 tickets would be sent via my email on the 20th a day before the game. Ticket Listing Information 9. I later found out that they were not keeping people 6 ft. apart so covid 19 was not the reason. I suggest never doing business with them. Call and ask what the service charge is before buying. This is an unfair and unnatural economics meant to hurt you. Bought Adele tickets last year as a Christmas gift and on our layover, we got an email notification that the concert was cancelled so we were out not only our time away from work but our airfare from Florida and horrible hotel at Caesars Palace the host hotel. Please Refund at least $1000. From over pricing. Vivid Seats has a consumer rating of 3.91 stars from 33 reviews indicating that most customers are generally satisfied with their purchases. How do I determine the seat numbers for a ticket listing? Due to the sensitivity of this delivery method, only our large resellers can list these types of tickets. A refund or seats in RTC4. Featured Vivid Seats complaints Vivid Seats - Undelivered sports tickets On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. Takes no accountability for a time glitch that had us go to a show at the wrong time. Business Profile for Vivid Seats LLC - Better Business Bureau These people are thieves and liars. I even took our email receipt to the ticket booth at the stadium, they could see in their system that I had 2 tickets, but without a digital ticket bar code, we couldn't get into the game. It never shares your credit card information, and you can read more about its privacy and security guidelines on the companys website. Request to speak to a Vivid Seats agent. Further, since the tickets are purchased under false names, if a show is postponed we cannot contact the purchaser to let them know. Sign up to receive our free weekly newsletter. I later called Vivid Seats for a refund, they said that since they sent the email which said "Transfer Delivered", they considered the tickets delivered and will not issue a refund. With the plethora of ticket resell sites, this is one to avoid. Vivid Seats. Unsubscribe at any time. I just bought 2 tickets for $250 each and the ticket charges were a whopping $132.10! It is free to list your tickets on Vivid Seats, but there is a 10% commission taken out of the final sale price. Vivid Seats to Participate in RBC Capital Markets' Global Technology, Internet, Media and Telecommunications Conference and Credit Suisse . VividSeats Reviews - Is Vivid Seats Legit, Safe and Reliable? The seller sets the ticket price. We also confirm the one time courtesy was given to you due to the offered upgraded replacements that were denied by you. Date of experience: 26 February 2023. They made me jump through hoops to get my money back. I do expect a refund of the differance that the seats should sell for. - Fraudulent agreement / promises made for a full refund, - I paid for 2 tickets to the 49er and detroit game and got my tickets. It asked how many tickets I wanted which I selected two. Had rented a room just for this event. Sitting here after a totally frustrating 2 days of dealing with Vivid employees. On December 13, 2022, I received the tickets from Vivid. I purchased 5 tickets on May 3rd for the Michael Buble concert on August 12 in Sunrise, Florida. We were also told that the tickets would show up within 48 hours on the event. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. If, I don't receive a responce and refund for the differance, I will never purchase tickets through company again. For the love of whatever deity you believe in DO NOT BUY EVENT TICKETS FROM THIS SITE. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace. The two tickets never showed up, so we had to buy 2 more last minute at higher price somewhere else. This comment was posted by a verified customer. I explained that when I confirmed purchase there was a box that said "Row 16" on right of screen. In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. 100% Buyer Guarantee is a complete falsity. I just want the Tickets I spent over 2 thousand of my hard earned money on. I want my $1,500 back in my bank account. Apply this Vivid Seats coupon code for $15 off first . Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. The following is a chronological timing of the events that occurred: Vivid seats sucks. This not only hurts our venues reputation, but cheats the artist, as the additional ticket price is not shared. I did not get what I paid for. UNLV Rebels at Utah State Aggies 2x Football Tickets. Got us a great deal on our tickets love this company. That is a lie. Vivid Seats: Reviews, Complaints, Customer Claims, Page 3 | ComplaintsBoard HORRIBLE experience. We are all set now and appreciate her cheerful assistance. Vivid Seats complaints 101 E Erica Minz of Lake Forest, US Jun 14, 2022 2:25 pm EDT Verified customer Received incorrect order June 13, 2022 I purchased concert tickets. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Vivid Seats. She knew exactly what I needed and arranged to have it. How reliable is vivid seats? Explained by Sharing Culture After telling them that I wanted to cancel the sale because it is fraudulent they told me they could not cancel despite it being pending. Vivid Seats has not responded to my email. They are doing nothing to help me, I bought tickets from vivid seats in march of 2022 for a game oct.2. How you capitalize via mass buyout of tickets and resell with fees and markup prices. The person the ticket was for has since died. The support team was very friendly, knowledgeable about the event, and got me great seats. Promised by 2/23. Maria did a great job helping to fix an issue I had with applying credits to purchase tickets. and then vice versa on the inventory thing. Purchased parking for the Super Bowl. Vivid Seats $7.5M Event Cancellation Class Action Settlement The third party did not send us the electronic tickets. Vivid Seats is a trusted and reliable way to buy and sell tickets. Desired outcome: Grad of MSU in the mid 70s I thought my wife and I would see a game and retrace some of our memories. This complaint was posted by a verified customer. I paid for the first 15 rows. They have a helpful blog about big shows and games that you can get information about, learn the schedule, and find . However, many people buy tickets on behalf of friends or family, or have others accompany them to the event, so in this case your name does not need to be printed on the ticket. A link has directed you to this review. This is absurd! Find out how we combat fake reviews. I received an email a few days before the game to "Confirm my email". and their online chat system is useless. only our *Volume Resellers* are allowed to re-sell tickets. The tickets I purchases were only $35.00 a piece after fees and taxes, the same tickets on Ticketmaster were listed for $170.00 a piece after fees and taxes. Can I exchange my tickets for a different quantity, or for tickets to another date or event? Parking lot operators have sole discretion to refuse entry if you arrive late to an event, as it is understood to be common practice to arrive before an event is scheduled to begin. I got nfl tickets from them that never arrived. And in checking with the Keillor show I found that the show was not sold out! Please do not purchase tickets through Vivid Seats - Tripadvisor Get buying tips about Ticket Websites delivered to your inbox. I have put in calls, live chats and emailed customer support. I went to the venue, and they advised the tickets were third-party tickets.Unfortunately, they could not honor them because each was not valid. ConsumerAffairs is not a government agency. Was not able to get in with those tickets I paid for. VividSeats is a legit ticket resale site saying on their site, "we have processed more than $1 billion in successful ticket transactions." Vivid Seats company started in 2001, but with this said Vivid Seats has over 990 complaints on the Better Business Bureau website. I own a venue. I paid $322.17 for 3 seats. Do not use Vividseats!! I posted a pic of the only thing Vivid Seats sent me, it's not a ticket. We could not access or find on Ticketmaster and vivid customer dis-service. I just want the tickets I spent my hard earned money on. Companies can ask for reviews via automatic invitations. Well they sold me another ticket on the other side of the stadium away from my partner when I know I slowed down to make sure we at least got the same section. We would like the opportunity to turn this around for you. Group tickets DO NOT need to have electronic tickets. Tickets were electronic via phone. I highly recommend purchasing tickets from a verified seller on Vivid Seats. The 100% Buyer Guarantee promises the ticket purchase is secure, the tickets will arrive before the event date and the tickets are valid. We absolutely value your feedback and apologize for the stress this may have caused you. They deserve to go bankrupt as they cost me $800. Vivid Seats is a third party ticket marketplace that has grown in popularity over the last number of years. Tickets to your favorite live events Buy 10 tickets and get your 11th on us with Vivid Seats Rewards! Looking for the best way to buy and sell mobile tickets? These were special seats, including dinner and first 2 rows on the dirt. Then allows the seller to change the date to the day of the event. We apologize for your experience, Nathan, as we're dedicated to doing our best to fill all orders. From over pricing. Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. We encourage you to monitor your bank and email for further updates on your order. Just another company who still made money over COVID. the aftermarket brokers all have their inventory on stubhub, vivid, etc, so long as they pay the fees to be a part of those services.

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