>|DprR5}F'+#&'GM.VMn750gtge%iaMX1o-|iSfjS,r2)HTu2ujrzn ZvP`i}F``empr]pq}pC#MKM/n]:gx6O;2=3;M;>#S3I This is such scummy conduct. The show was moved to 2022 instead of 2021.I requested a refund as I wouldn't be able to attend the new shows. Confirmation of failure or disruption of the public transport. Times are approx. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. These were purchased 23 Jun and 26 Jun 2021The show was rescheduled, with emails landing on dates very different from the original. Any reason for refund must not be foreseeable at the time. There is not one good review about this dodgy company. (This can normally be obtained from the transport companys website). Their contact phone number is a recorded message repeating the same excuse that redirects you to the website. Any change to your work schedule (other than the specific situations listed under Work Relocation or Emergency Services Recall sections of these terms). They gave me specific number to call to move tickets. A doctor cannot be You or a member of Your family. So thanks very much! to then often have to go to their desk at the venue to follow up the issues. You may also wish to resell your tickets if you cannot use them. Send them an inquiry many times and they are not answering! Here are 8 tips for writing great reviews. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. Any vehicleYouplan to use during theBooking. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. Download the Ticketek App & add your ticket to your wallet now. Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). means an unforeseen circumstance completely outside. 2023 ProductReview.com.au Pty. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. On-top of that you cant call anyone to purchase ticketsTerrible. Cutting-edge production the likes of which have never been seen before in Australia or New Zealand will see Ed perform in the round surrounded by fans, to some of the largest venue attendances ever. I tried to buy tickets to Jim Jeffries, afterpay processed the payment, but the tickets from ticketek didn't. Fully understand why they lock the tickets but for heavens sake 8 days out and still locked, try to contact someone to find where is the darm code to be found to unlock? A copy of a notice from the examination body, school, college, university confirming the change of date. Have spent over 3 hours trying to book tickets, then tried to contact my phone/email.Wish I'd NEVER received the gift vouchers. Ticketek refunds, the true facts - The Vigilante News I will never purchase anything with you again. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. Ticketmaster Resale | ProductReview.com.au This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. Check to see if they have an online lodge system. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan to Fan ticket sales. The customer service was super helpful and I got the ticket value back and it sold super quickly. RP ENG EXTENDED - Refundable Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! We may consider other Emergency Circumstances at our discretion. means weather where a Government Agency has issued warnings not to travel which mean. It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Do not purchase through ticketek marketplace if you can and recommend any event does not use ticketek. Forcing people to own smart phones is not giving people choice and freedom. To protect fans, strict anti-scalping measures will be deployed for the tour, with all tickets digitally supplied and accessible via official ticketing apps only. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. means an Illness or accidental Injury to a person in the Booking or an Immediate Relative. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. Ticketek Rewards - Redeem gift vouchers when you answer surveys See deal $89.90 Onwards Buy Ed Sheeran tickets starting at $89.90 Ticketek website will open in a new tab See deal $123.35 Onwards Buy Snoop Dogg tickets starting at $123.35 Ticketek website will open in a new tab See deal 30% Discount Refundable tickets via tiketek not refundable? : r/sydney These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. Hopeless website. I replied and asked for a direct line or email address to speak to management/no reply since. If there was a Zero Id use thatDO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or mediaAppalling and illegal to not meet their 10d refund policy. Change My Location The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. This is going to be one of those "if i can give zero stars I would" type of reviews.Their system is incredibly stupid.I have been going through the queue time and time again, repeating the process because it lets me in, but then it doesnt show the map to chose tickets. I will NEVER buy tickets from this company again! How do I contact Ticketek? - Ticketek Australia No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. Tickets were fully refundable so asked for refund as we couldnt see the match on 15th due to quarantine. Why are there multiple listings for the same event at different prices? They have admitted they owe me the money after months of providing proof, refund still remains not issued - 2 years later. I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. Safe, Fast and Verified Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. No worries, as your cousins for a DOCTORS NOTE STATING THEY HAVE CANCER AND YOU WANT TO SPEND TIME WITH THE FAMILY. I am trying to buy tickets but it says unable to lock the ticket. ve out any inforation, for heavens sake when its given as a gift how are you supposed to give information you simply dont have acsess too??? i spent 2 hours online and still didn't manage to secure tickets. Companies can ask for reviews via automatic invitations. Please note that tickets for Melbourne and Adelaide concerts are still locked and fans will be notified when these tickets are released. What gives? A copy of the letter requiring Jury Service. The phone message also contradicts itself. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, civil commotion; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. She made time to help & sort out the transfer of tickets to this area. Everybody else looks like a paedo. We/Us/Our We are the Booking agent with whom You made the Booking. I went through other issue option and submitted claim to have tickets moved to later date(mary Poppins). Why should I buy from Ticketek Marketplace? The website for Ticketek sends you to a website called "refundable" but then they tell you (too late ofcourse) that they can't help you and to go to Ticketek.So you go to Ticketek, then they take ages to do anything, only to forward your request to the theatre directly by which time it is past the time of the show and you can no longer get a refund. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. I've bumped the ticket by responding as recently as January 2023. I paid the additional cost in checkout for refundable tickets. To read more about Covid-19 please visit our dedicated page here. Doors Open: 5:00pm IMPORTANT Any translation of this document from English is for assistance and information only. means the unforeseen change of the date of an examination that. I sent a message via the website and got the pdfs a day or so later. Please also read the General Conditions of Refund. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Why does Ticketek Marketplace charge fees? Find out how we combat fake reviews. Seven tries before I finally got my second choice of seats. I bought three (3) tickets to Aunty Donna's Sydney Enmore Theatre show. Where You have not been physically examined by aDoctor prior to the date of the Booking. IfYoudid not make reasonable alternative arrangements to Attend theBooking. The COVID-19 situation is an unprecedented challenge for our global community and the safety and well-being of our fans and crew will always be our . Definitely, Trustpilot should bring a starless option, these scammers even don't deserve 1 star! No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. A police report or crime number to confirm the theft(Self-declaration not accepted). if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. Ltd. All Rights Reserved. To resell an Ticketek ticket, simply login to your account and select which tickets you wish to list for sale. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amo Can't get through via phone, specifically says on their correspondence that a refund will be processed in due course so don't contact them. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for refund. (Receipt required for Doctors note refund up to 50 or equivalent). People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. Ticketek takes the issue of scalping seriously. No way to recover tickets. Booked family ticket for 4- Aus vs SL ticket on Thursday 10 Feb 2022. Can I get a refund or exchange? - Ticketek Marketplace Help - Confluence Anyone has experience getting refunds from them or have advice on what I should do here? This isnt the first time there has be a ticketing failure and the incompetence of Ticketek is staggering! Clunky unhelpful booking site for Mary Poppins Melbourne. Conditions that are unpredictable and the event is more than two months in the future. The other two (2) tickets (also requested for a refund online) were emailed to me on the 23rd of April 2022 and not refunded. Cool, just upload a goddamn police report. Ticketek is selling for the following venues only. But the thing is, they didn't. Attend participate in, take part in, use, or be present at. are the business owner or registered Director, or a member of. Complete the Accessible Seating Form and we will contact you to process your booking here, Tickets for Ed Sheeran's Australian tour can only be accessed via the Ticketek App I have been trying to get hold of ticketek to request a simple date change for about 2 months now! The office was just as bad as the ticket fees would have you believe. ?Dodgy Dodgy company, someone in what ever department should be cracking down on these dodgy companies. They agreed I shoudl get a refund, then asked for my account details for the refund. A copy of the travel warning from the Government Agency. )~F}WBxv(u4}rg!#xhSOz#<8;oyff%>guhVog{>7:;ylvfx1;'@!FRp}/|E8#L{]V",DL R+g(/*g5+Ux%% VDx&GFGh"F^|DFEG5oP_D-,/N).n}*: kU)uzUAU!a9)sJw\86'J)sKm~s}3O1/s^Jy]2'|_;nda)J4_,xb ULpL1?ybY(Y>0elaua^,p"@SYh)m. I recognise the terms of service were available, but nobody reads those. Poor service really. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. Event cancelled over a month ago and we're STILL awaiting a refund from Ticketek. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. An incident number or report from the Police or relevant traffic authority. What the hell is that? Might be worth looking into? Please note the name of the Ticketek account must match the name on the refund request for your refund to be approved. I promptly contacted customer support and requested refunds as the online refund options were not functional.Ticketek have not responded other than automated emails saying; "Thank you for your email we will reply as quickly as we can" on Jul 16, 2022 and later. Years ago I did a few days temping at Tiketek. Its a disgrace. failed the examination previously and had to re-sit. I couldn't return to where I was, no progress, the booking system repeated itself, etc. I tried being legitimate by paying extra for refundable tickets, but its almost like they want me to scalp them. The only reason people buy tickets from Ticketek is they have no other choice. Scalping 18. It will be Ed's first tour down under since his record breaking 2018 Divide Tour, which saw Ed smash the record of the highest selling tour in history, with a phenomenal 1,006,387 tickets sold across Australia and New Zealand alone. Why even have the option of refundable tickets for an extra charge if I cant refund them? Buying Tickets on the Ticketek Website Step 1 - Sign in to My Ticketek Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. How totally useless. A refundable ticket from Ticketek is just another Scam (Mostly) to get more of your money. For a detailed FAQ on these measures click here, Read the Terms & Conditions for this event. Automatic Refunds I tried calling, emailing before the show, had I had a response we would have made the show. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. Unfortunately spending time with a sick relative does not appear to be one of the reasons they list for a refund, though you might be able to stretch one of the other reasons. .As i still had a ticket i was refused a refund ,how many people did this happen to,they are making extra money from covid . Immediate household persons living together at the same permanent address. Ticketek Australia | ProductReview.com.au Press question mark to learn the rest of the keyboard shortcuts. To apply for a Refund simply click on the link in your booking confirmation email, or click here. I wish I could give them -500 stars.The customer service sucks and when they have your money theres no service and no refund so dont get duped into buying them refundable tickets. I haven't received my order confirmation email. chevron_left, Availability & type of seating will vary & is set by the venue. To apply for a Refund simply click on the link in your booking confirmation email, or click here. Sell Ticketek tickets | Tixel Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Sell tickets directly from your Ticketek Account. I bought tickets to and event halfway through last year, tried to call them on a number of occasions and tried to email them, i unable to get in contact with anyone they have set up their phone lines and email systems that way intensionally. It's about $1500 and I have no idea what to do next. I got tickets to a concert from ticketek that got cancelled of covid. The Ticketek phone line disconnects so cannot speak to someone directly to solve issue. the company or organisation that is responsible for the running of the booking, Where you cannot provide evidence that the person affected is within the. So I bought tickets to a few events recently (yeah yeah yeahs, sigur ros) and paid the extra $15 for refundable tickets because, and now this might sound crazy, I wanted the option of being able to refund them. Why is the price displayed on my ticket different to what I paid? Just fake a doctors note, cant imagine they review them too carefully. Suncorp Stadium Create an account to follow your favorite communities and start taking part in conversations. I have contacted your Customer Service team but have not received a response. IfYoudid not make reasonable alternative arrangements to AttendtheBooking. Fuck that, what a joke of an optional extra. Once got a response to an email because I didnt purchase the ticket wont gi. Ticketek Voucher: $25 OFF Mar 2023 | Nine You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. Press J to jump to the feed. 2 tertiary educated people wasted 1 hour each of their lives without successful purchase of any tickets. is cancelled or postponed by the provider. I'd be interested whether this is something the ACCC would be interested in. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). Well after visiting a Melbourne Ticketek office & calling the phone number twice for a lengthy time, I finally got a lady by the name of Sandie who was really helpful in that I needed to change my concert tickets over to wheelchair companion tickets due to having an operation on my foot only last month & now not able to weight bare for any length of time on this foot. What to do?? Absolutely appealing customer service!!!!! Instead I was sent the PDF email after the show. Can I purchase multiple orders in one transaction? :(, tails, they sent an email saying they has processed the refund. If there is a financial failure of any Transport provider. and subject to change at any time. Cutting-edge production - the likes of which have never been seen before in Australia or New Zealand . Make a report to ACCC. Zero stars, uselessly run, waste of a time company. Frequently Asked Questions for Eligible Refundable - Ticketek Australia Refunds & Exchanges - Ticketek Australia I got tickets to a concert from ticketek that got cancelled of covid. Where documents can be replaced in advance of theBookingor on the day. No response to multiple follow ups, and upon trying to call them on 132 849 it's just a voice recording that doesnt go anywhere. It says that they are open between 9 am and 4 pm but then ends the calls despite it being 12:10 pm! A copy of a notice from the examination body, school, college, or university confirming the change of date. ?DO NOT BUY TICKETS FROM TICKETEK! Travelling can be a huge expense, which is why its normal to try to score savings when you can. Safe, Fast and Verified Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. So sorry. Please also read the General Conditions of Refund. is cancelled, postponed or cannot be fulfilled by the. . I had the same experience as OP, had bought tickets to the NRL and specifically got refundable ones. My mate's dad got covid (positive RAT) and so him and his household opted not to come up to Brisbane that weekend. Tixel is a safe ticket marketplace to trade tickets from Ticketek. confirmation or our website for contact details. Are Refundable tickets available through Ticketek Marketplace? If there is a financial failure of any Transport provider. Youmade an unsuccessful request for annual leave for the date of theBooking. If Your Booking is cancelled or postponed by the provider, You should contact Our Customer Service team directly; see Your Booking confirmation or our website for contact details. An incident number or report from the Police or relevant traffic authority. They haven't responded to my emails! Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. The following words or phrases have the meaning shown below wherever they appear in bold in this document. I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. Any temporary relocation for work must be for a period of at least 3 months. Ticketek Marketplace - Buy and Sell Tickets Never ever again. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the. Attendance at business meetings and business travel. Maximum refund value will not exceed 10,000 GBP or local currency equivalent. It's criminal and needs serious investigation. The provided refund link for refunds by Ticketek was broken and didn't lead to any refund service. Just upload its fucking DEATH CERTIFICATE. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. Refunds & Exchanges Follow New articles New articles and comments. means cancellation or significant delay of flight(s) which, Breakdown A copy of the call out note from, means weather where a Government Agency has issued warnings not to travel which entirely prevents. All aspects of this document are subject to Australian law and the jurisdiction of the Australian courts. Emergency Services Police, Fire and Rescue Service or other Emergency Services. I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. What will a Marketplace ticket look like? If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. Which Ombudsman or Government body do I complain to about Ticketek stealing my money and ignoring all correspondence? All Theatres and productions and sporting events should seek alternative partners. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed.Website doesn't work. This meant that I had to sit & concert was standing room only. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). What should I do? Travel insurance and COVID-19: what you need to know. Ive been trying to call them about some issues I had with the ticketing and I cant get through to a customer service representative on the phone, and then I see this has happened to so many people, how can they get away with this?

Jasmine Lennard Come Dine With Me, Trevor Lawrence Wife Sober, Articles T