If you do not wish to be bound by this agreement to arbitrate and/or the Class Action Waiver, you must notify Vivid Seats in writing within thirty (30) days of the date that you first access the site. Since we last reported on how to get your money back, several ticketing sites have updated their terms and conditions, so weve updated this post with the latest information. Vivid Seats to pay $7.5m in refund settlement deal Such consequences include but are not limited to: You agree that monetary damages may not provide a sufficient remedy to Vivid Seats for violations of these Sales Terms and that the damages and harm caused by such violation may lead to impaired good will, lost sales and increased expenses that are difficult to calculate. If you booked an Airbnb on or before March 14, you will get your money back if your check-in date is between March 14 and May 31, according to Airbnbs website. Vivid Seats may also mitigate its damages by relisting and selling the tickets that are the subject of the underlying payment dispute. This email will be used to sign into all New York sites. This article was published on March 29, 2022, and updated on April 27, 2022. Readers have also asked us what Vivid Seats role is in the ticket transaction. You authorize your wireless operator (AT&T, T-Mobile, Verizon, or any other branded wireless operator) to disclose to Vivid Seats and its third-party service providers your mobile number, name, address, email, network status, customer type, customer role, billing type, mobile device identifiers (IMSI and IMEI) and other subscriber status and device details, if available, solely to verify your identity and prevent fraud for the duration of the business relationship. Tickets for some events are impossible to come by, so you may only find them on the companys site. Vivid Seats to pay $7.5m in refund settlement deal - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. An on-time delivery for purposes of this paragraph means delivery prior to the actual start time of the performance, regardless of the performance start time previously posted by any party. Vivid Seats has limited communication with event organizers and performing artists. The market price provided by Vivid was over $500 per ticket. But he couldnt get through to anyone at Vivid Seats. FAQs. Accepted forms of payment: credit/debit cards, Apple/Google/Samsung Pay. Vivid Seats' (NASDAQ: SEAT) proposed settlement of class action claims regarding its failure to issue refunds for tickets related to events cancelled due to the COVID-19 pandemic was approved Monday, paving the way for the disbursement of $7.5 million in funds to those impacted. They canceled my flight. . Vivid Seats respects the intellectual property of others, and we ask you to do the same. If your event was canceled, your Rewards Cash is available now and ready to be used through the Vivid Seats app towards purchasing tickets for any live event on Vivid Seats. This offer is not valid for special events, third party rentals or festivals, Live Nations website reads. Shipped Arrive in 1-3 business days from placing the order. The U.S. District Court for the Northern District of Illinois approved the agreement Monday over the opposition of a handful of objectors. Privacy Policy and If you purchase zone seating, the seller is committing to obtain the tickets described for you upon receipt of your order. Claim Form: Vivid Seats Refunds for Event Tickets Settlement Cash Claim Form, Case Name: Box Office . You can choose between a travel credit or full cash refund. General Terms 28. Were committed to keeping our readers informed.Weve removed our paywall from essential coronavirus news stories. If those tickets are no longer available, Vivid Seats reserves the right to replace tickets with comparable or upgraded tickets, at Vivid Seats sole, reasonable discretion. How do I find out whether or not my event is canceled or postponed due to the coronavirus? Based on the behavior of the company, people assume its a subsidiary of Ticketmaster. Arizona's refund deal with Ticketmaster didn't include Vivid Seats. But six months later, Discover found that the charge was valid. Oh, Loosey! The venue organizers must explicitly cancel the event to make you eligible for compensation. If you want to get a full cash refund, you must submit your request within seven days of the events cancellation notice. If your admission to the event is denied or revoked because (i) you have willfully failed or refused to comply with any such safety and health policies of the venue and/or event organizer/promoter, or (ii) if you have failed any health screenings or lack the vaccination status required by the venue and/or event organizer/promoter, you will not be eligible for any compensation from Vivid Seats. Get No Refunds tickets and the No Refunds show schedule from Vivid Seats. THE PROVISIONS OF THIS SECTION DO NOT APPLY TO THE EXTENT, AND ONLY TO THE EXTENT, NOT PERMITTED BY APPLICABLE LAW. You acknowledge that the venue and/or event organizer/promoter may continue to develop and update these policies in the intervening time between your purchase and the event date due to, for example, the uncertainty or evolving nature of the COVID-19 pandemic or other safety or health concerns. Further, you and Vivid Seats agree that THE ARBITRATOR MAY NOT CONSOLIDATE PROCEEDINGS OR MORE THAN ONE PERSONS CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CLASS ACTION. Further, you and Vivid Seats each agree that the Sales Terms evidence a transaction involving interstate commerce and will be governed by and construed in accordance with federal law to the fullest extent possible. You do not have to do anything to receive this credit. Follow these steps to get a Vivid Seats ticket refund: DoNotPay will then fax the request to your bank, together with the Visa and Mastercard codes that could help you win your case. If your event is canceled, you are protected through its SeatGeeks Buyer Guarantee, which states you will be refunded the full purchase price or issued a credit to be used for a future purchase to be determined in SeatGeeks sole discretion, according to SeatGeeks website. TikToks Favorite Celebrity Couple Is Kim Kardashian and Michael Cera. Can a vacation rental host cancel my stay and keep my money? Badge. (1) If you bought a ticket to an event that was cancelled, you may already have gotten a credit in your Vivid Seats account that you can use to buy tickets to future events. Vivid Seats has an outstanding track record of providing excellent customer service, and we are committed to helping our customers during this time. The service and delivery fees are added by Vivid Seats to the price of the tickets set by the seller. To stay up-to-date on the events status, monitor the venues website from time to time. For details of what the credits or cash payments will or will not include, see the Notice at https://angeion-public.s3.amazonaws.com/www.TicketPurchaseSettlement.com/docs/Published+Notice.pdf. Can Vivid Seats purchase my tickets from me instead? VIVID SEATS DISCLAIMS, TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW, ALL WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE SITE, THE MATERIALS, AND ANY TICKETS OR SERVICE OBTAINED THROUGH THE SITE, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT OF THIRD-PARTY RIGHTS, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES THAT MAY ARISE FROM COURSE OF DEALING OR USAGE OF TRADE. VIVID SEATS DOES NOT WARRANT THAT YOUR USE OF THE SITE WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. To use DoNotPay, open it in your web browser. Because Vivid Seats's third-party sellers set the ticket price and because pricing is subject to the forces of supply and demand, the price may be above or below face value. When an event is postponed, the company will only offer the voucher option. The notes section of the listing, if present, highlights special characteristics of the tickets contained in the listing. If you are under the age of 18, then you may only use this site or our customer call center in conjunction with, and under the supervision of, a parent or guardian. This site is protected by reCAPTCHA and the Google No, Vivid Seats will not grant you a refund for postponed events. Himbergers case is about more than a company that tries to keep your money. Can I get a refund for my Marriott Vacation Club Points? In order to issue refunds, Ticketmaster must first get approval and funds from our clients. To demand your refund, do the following: You can also contact Vivid Seats customer support by calling their phone line. We are extending all 120 percent coupons to be valid until Dec. 31, 2021, StubHubs website reads. COVID-19 is an extremely contagious disease that can lead to severe illness and death. Just because it never happened doesnt mean they cant get back together. On December 13, 2022, I received the tickets from Vivid. Support : Vivid Seats Customer Support Those holding tickets for performances through June 7, 2020 will receive an email from their point of purchase with information regarding exchanges or refunds, the Broadway Leagues website reads. Glossary of Common Industry Terms. Tickets purchased AFTER the rescheduled date has been announced will not be eligible for this refund, AEG Presents website reads. Thanks for your patience. Tom Sandoval and Ariana Madix have broken up after he allegedly cheated on her with Raquel Leviss. If you believe that your work has been copied in a way that constitutes copyright infringement, please provide our Copyright Agent with the following information: (a) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; (b) a description of the copyrighted work that you claim has been infringed; (c) a description of where the material that you claim is infringing is located on the site; (d) your address, telephone number and email address; (e) a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (f) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Tickets for The Prophet | TicketWeb - Academy LA in Los Angeles, US This FAQ explains our general policy and approach. If you received a coupon for 120 percent that expires in 12 months, dont worry! v. Vivid Seats LLC, Settlement Website: Vivid Seats Refunds for Event Tickets Settlement Website, Vivid Seats Purchase Settlement Here are a few strategies worth remembering the next time you have a postponed event. In the event that Vivid Seats deems an event cancelled in its entirety based on a reduction in capacity: (i) all outstanding orders for such event will be cancelled; and (ii) the event will be reposted for sale with the adjusted capacity and known restrictions.
