Other forms of air pollution, such as noise and air quality impact, have to be controlled by the airways (British Airways 2012). The fine is considerably lower than the 183m fine which the Information Commissioner's Office (ICO) had initially notified the company of last year. Click here to review the details. The recommendation of this study is that British Airways would do better if it tried to take more ethical and moral initiatives. Along with this, British airways also provides details regarding the financial position of the company to its shareholders (Parsa Lohani, 2019). Revenue passenger km These papers are intended to be used only for research and reference purpose only), Copyright 2015 - 2021 Assignmenthelp4me.com 34 Becharry Road, Blacktown NSW 2148, Sydney, Australia, British Airways aim, objectives & stakeholders Analysis, Stakeholders analysis-what are stakeholders and how they impact the company, https://assignmenthelp4me.com/article-british-airways-stakeholders-449.html, Keep satisfied (high power, low interest), Manage closely (high power, high interest). Castka, P, Bamber, CJ, Bamber, DJ & Sharp, JM 2004, Integrating corporate social responsibility (CSR) into ISO management systemsin search of a feasible CSR management system framework, The TQM Magazine, vol 16, no. British Airways is one of the leading premium airline groups operating mostly from the United Kingdom. Passenger load factor The whole profitability of British Airways depends on its customers ("British Airways", 2019). The key strategic goals of British airways include build leading position for airline services in London, developing airline of choice for long-haul and customers with higher status and customers who could offer premium price for the services, meeting customer needs by providing outstanding services to customers and developing presence at global level ("FOCUSED ON OUTSTANDING CUSTOMER SERVICE", 2019). CSR has two dimensions in which it is analyzed economic and moral philosophy. The company has shown greater responsibility by creating greater care and support system for their disabled customers. British Airways is an airline company founded in 1974 with the aim to carry a large number of passengers from one place to another (British Airways, 2019). November 5, 2022. https://business-essay.com/british-airways-companys-corporate-social-responsibility/. Page 1Classification: Restricted Web. It is the second-largest airline in the UK that became privatized in 1987 by Sir John King appointed in 1981. Cargo tonne km We have built a unique structure that drives growth and innovation to maximise sustainable value creation. I am a student of University of Melbourne and due to my busy schedule I dont get time to do my assignments by self. This increases the level of satisfaction . Further, British Airways also provides various financial and motivational incentives to its employees such as effective remuneration packages, discounts on flights, training opportunities, etc. If youre a journalist and have a press enquiry, please contact our Press Office. The company's objective is to engage in a variety of community and social activities, such as making philanthropic donations to the local community and investing in its growth in . /Type /ObjStm Also in some ways the other economist called Professor Milton Freemans shareholder theory could some how related to this as well, he explained in his theory on how all those stakeholders such as the shareholders, employees, suppliers, customers, government authorities, competitors, and communities are all interdependent on one another, an example for this could be during the pandemic when British Airways almost cancelled all their flights what happened next was thousands of their employees lost their jobs not just for those who were directly working for British Airways but also for those who were working for British Airways suppliers such as the food suppliers and so on. Request writing assistance from a top writer in the field! Web. Supporting stakeholders across Growth, CRM and Product, I provide insight into the behaviour of members, forecasts of growth and churn and recommendations to increase acquisition and member retention. Serving our community and planet is at the heart of everything we do, and we look forward to sharing our exciting sustainability initiatives with you. https://business-essay.com/british-airways-companys-corporate-social-responsibility/. The company should take initiatives to reduce various security risks associated with various destinations. /Outlines 5 0 R The SlideShare family just got bigger. legal department to comply with all regulations of government authorities. First, on top of the list in terms of their financial performance are the shareholders of British Airways which in this case is (IAG) International Airlines Group, which is the parent company of British Airways and owned most of the shares in the company, the reason why they are so important is because of first they are the ones who invested in the company in the first place and could still invest more which could then lead to higher financial performance, for example now during the COVID-19 crisis and the lock down which resulted less travellers, British Airways lost almost 3.8 billion in the first six months of this year in 2020, which they cut over 12,000 jobs, then what happen next was its parent company IAG which happens to be its highest shareholder gave a 2.49 billion emergency funding so that they can get through the pandemic crisis and this shows how financially important shareholders are in the short term and in the long term. 216-224. Find out more and download annual reports. Corporate Social Responsibility (CSR) has assumed great importance in management academia and practice. Free access to premium services like Tuneln, Mubi and more. Oct 2020 - Jan 20221 year 4 months. Looks like youve clipped this slide to already. Schwartz, MS & Carroll, AB 2003, Corporate social responsibility: a three-domain approach., Business Ethics Quarterly, pp. Our unique structure drives growth and innovation to generate superior shareholder returns. British Airways Marketing Research. However, in terms of a data breach, this isn't a truly huge-scale or catastrophic data loss. Activate your 30 day free trialto continue reading. In the beginning, the company was owned by the state government, after which it became a . This is our most important journey yet one that leads to a better, more sustainable future. The company should also take initiatives to deal with competitive pressures from various low pricing airlines. Customers can now check travel restrictions and entry requirements of any destination British Airways flies to with an online tool on ba.com that brings together the latest information for over 100 countries. /Metadata 4 0 R A higher power has been found to exist with customer and government authorities which provide that demands of customers and actions of government can directly influence the working of British Airways. Page 1Classification: Restricted Mitchell, RK, Agle, BR & Wood, DJ 1997, Toward a theory of stakeholder identification and salience: Defining the principle of who and what really counts , Academy of Management Review , vol 22, no. In the following section, the discussion would be on main two ethical issued which British Airways experience. This is why we want to make every trip you take with us a great experience. Management Theory of British Airways. In this Business Analysis Training session, you will learn Case Study - Stakeholder theory and its impact on British Airways.. As I know a few pilot 'social media influencers' and their effect on inspiring the next generation of aspiring pilots - I am keen to know how others feel about BusinessEssay. The fourth most important financial performing stakeholders are the employees of British Airways which include the pilots, flight attendants, aircraft engineers, customer service, managers, aircraft cleaners, and their CEO, the total number of employees that worked for British Airways in the year 2016 was 42, 322 people which were from different GPL Ghostscript 9.06 Flying is magic connecting us to our world and bringing people, places and communities closer together. From the analysis of the CSR initiative of British Airways with the aid of Carrolls CSR hierarchy, it is evident that the company presents a clear picture of its CSR related activities. Key stakeholders of British Airways include customers, employees, those who have invested in BA by buying shares of the business as well as corporate organizations. Further, the lowering of capacity at Heathrow airport in London and the increase in traffic of European airspace also post a challenge for British Airways. The SlideShare family just got bigger. Also, BA depends on various online travel agents as various customers buy tickets for traveling directly on various online websites. 2 0 obj By whitelisting SlideShare on your ad-blocker, you are supporting our community of content creators. The internal and external environment of the organization and the organistaion's stakeholders. Now customize the name of a clipboard to store your clips. I was searching for details on British airways. The company has also changed its fleets to enhance customer and employee safety. Stakeholders in British Airways It is possible to classify stakeholders in British Airways as either /Subtype /XML >> The third most highest financial performing stakeholders of British Airways are the customers, those customers are both from locally and internationally, 58% of them were male in the financial year 2016 and the rest 42% were female according to British Airways, the average annual personal income of their customers is little over 56,000 and their average age is 48, the total annual passengers of British Airways in the year 2016 was 45.9 million in which 6.1 million of those were domestic and the rest 39.8 million customers were international passengers from four different continents except Australia which according to British Airways annual financial report generated more than 1.7 billion in the year 2016 and that shows how financially important customers are to British Airways business. APM Women in Project Management Conference 2019 presentation: Jason West, Key elements of it portfolio management Dipak Pimpale, Improved Business Performance Through Effective Portfolio Management, PMO for Supply Chain - Setting Up a Project Mangement Office for Non-IT, Introduction to Business Analysis - Part 2, How to Achieve Measurable Benefits Through Project and Organizational Change. iOS Version 14.4 (Build 18D52) Quartz PDFContext, AppendMode 1.1 Each has string association with the company. British Airways has adopted a number of competitive strategies to gain a large number of customers. British Airways has faced certain ethical issues with their key stakeholders. But not many initiatives can be segregated as purely moral duties of the company. The changing climate and global consensus on an agreement regarding the sustainable environment safety law is a problem for the company. 1, pp. The firm has integrated both internal and external stakeholders in operations, which has led to the development of an effective value system. Stakeholder Analysis: British Airways This is followed by an analysis of two different stakeholder groups and a critique of their ethical concerns to British Airways.. Mitchell et al (1997) identified that the definitive factor in dealing with stakeholders is the concept of salience.. British Airways CSR (Corporate Social Responsibility) Analysis. 4, pp. View Syllabus. On 22 February 2021, British Airways entered into a five year term-loan of 2 billion underwritten by a syndicate of banks, partially guaranteed by UK Export Finance. send you account related emails. endobj I own and manage the relationship .

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