The third step involves a second escalation of your BT complaint and is the final step that BT will take to resolve your complaint. The fastest way to get through to the right person on the BT Business phone number is to simply say what you need help with. Search The Phone Book from BT to find contact details of businesses across the UK. If you have a fault, you can find out whether it also impacts others by checking the service status in your area. BT Business broadband, phone line, email or Cloud Voice services not working properly? Our great-value business broadband offers fast speeds and a reliable connection. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Terms and Conditions apply. We're prioritising our most vulnerable customers so, if your call isn't very urgent, please use our online support or call us back at a later date. BT broadband complaints. Every single time. Download it now and use your device to be totally on top of things: View, pay, and download your bills. Whether you run a small or larger business, we have a BTnet solution for you. Dont miss our hassle-free ways to help yourself. Get a 200Mbps leased line for 299/month (ex VAT) and keep it at that price for five years. Enjoy matching upload and download speeds of up to 100Mbps for a fixed monthly fee, with a 100% availability target so you'll always have that speed you need, when you need it. A digital phone line for voice, video and messaging with in-depth analytics, automatic call routing and an online portal, A dedicated connection at our lowest ever price. By phone 0800 800 152 Monday-Friday 08:00 - 18:00 Available 24/7 for lost or stolen mobiles Free from UK landlines. Using Wi-Fi that doesnt drop. In the latest release we've fixed some bugs to improve your experience using the BT Business app. I understand that any big company has large numbers of employees. 08:00 - 18:00. Its quick, easy and available 24/7. Fix Problems and faults Contact Chat, phone, or email Contact us about. The Future is Now: Combat sophisticated cyber-threats with smart technology and continuous staff training. Weve got your order request and will be in touch soon to complete your order. To quickly and securely report faults with BT Business broadband, phone line, email or Cloud Voice services, first log in. Our BTnet platform is custom-built to provide your VoIP technology with super-low latency. We use Direct Private Peering, so traffic doesnt pass over the public internet, and our low latency network minimises lag for unrivalled performance. All connections are subject to survey. The BT phone number and IVR options are available in the table below. Change your UK billing address. Try contacting support if you still can't track your order. AGE UK LONDON Business Description. Simply follow the instructions and you might not need to call BT Broadband. You can also track a fault using a phone number or service ID like these: Starts with 07, followed by nine numbers and no gaps, Starts with CV followed by eight or nine numbers, Starts with FB followed by two letters and seven numbers, Starts with 062, followed by eight numbers and no gaps, We have detected additional accounts have been added since you last viewed your Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. Weve laid out a new set of commitments in our first business charter, showing our customers BT is serious about helping UK businesses and the public sector in the world of ever-changing technology. Compare leased line pricing and find the best fit for your business. Business growth needs a rock-solid infrastructure. If an engineer needs to fix the fault, you can choose the best time for them to visit. We needed to save money for the good of the Gosport and Fareham Academy Trust. Optimised for hybrid working, BTnet Leased Line ensures you have business-grade calls, every time. Here's how we'll help put things right. Sorry, something went wrong. If youd rather just get out your smartphone and send a message, BT Broadband have this as a contact option. Save your business 216 by locking in our Fibre 76 (broadband only) offer at 25.95/month (was 34.95) until April 2024. Otherwise, please make sure you've got a business reference and try again. Subject to credit check, business registration and a 5-year minimum term. Contact sales. Free from UK landlines. track your order. With an ultra-low latency network, theres no delay when it comes to voice traffic, and we use Quality of Service prioritisation to offer business-grade calls with no delays or dropouts. It is chaired by the chief executive. 0330-123-4567 from a mobile Download it now to be totally on top of things: View, pay, and download your bills. Raise a general billing enquiry. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. BT One Braham Braham Street, London England E1 8EE Get in touch via our contact form or ring us on: + 44 20 7356 5000 (general enquiries only) Show location on Google maps Billing enquiries Visit our Billing FAQ page. That means there are no busy periods or dips in data service to worry about. Search The Phone Book from BT to find contact details of businesses across the UK. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. In some cases, BT might need a little time to investigate your complaint and find the best course of action. Its consistent, reliable connectivity for your business. Mobile costs may vary. Report a fault online to put things right. Read more about our network latency here. BTnet Express From 50Mbps Ideal for smaller businesses Starts with two letters followed by six or seven alphanumeric. Representative Office. That means you dont need to share it with anyone else, so theres no risk of lags when youre on that all-important video call. The BT Business live chat is available Monday to Friday from 8am to 6pm and you can access it by following these simple steps: If BT live chat is available for your enquiry, you will see a button marked Chat now. With different channels to choose from depending on your service, be it an issue with billing or broadband, a complaint, getting help with your BT Business account, or anything else; it might be difficult to know how to contact BT. If an investigation is required, BT will give you an indication of how long it will take and when you can expect an update. Get in touch with our BTnet team to get your quote and get started with your dedicated private line. We can only deal with BT Business accounts. That's why we've been named as a leading service provider by Gartner. Bring your people together with tools for easier communication and collaboration, and power their productivity with our customer contact solutions. Not only that, you can also contact BT business in the following ways: To get in touch with BT Business by phone, there are several numbers and IVR options to choose from depending on the nature of your call and also what kind of business you are. Has hybrid work affected my offices bandwidth needs. T&Cs apply. Mobile costs may vary. View bills, set up and manage devices, check service status, speed and much more. Compared with what we could pay and what we could get elsewhere, BTnet Leased Line was a no-brainer. BT Phone Number for Customer Service & Broadband, Where To Get the Best Moving Boxes in 2022, Power off your BT Broadband router and disconnect it from the power, Plug your router back in to the power outlet, Wait at least two minutes to allow the router to fully boot-up and connect, Youll get a follow up call within 30 minutes, On the next screen, choose the product you need help with, Online via BT Live Chat or the complaints form, Eight weeks has passed since you first made your BT complaint, BT have issued you with a deadlock letter, Post: Ombudsman Services: Communications, P.O. There are no limits to what people can do when they connect. This is a generic error message to tell your something is wrong, Starts with BOS followed by eight numbers, Starts with BT followed by six to nine characters, Starts with GBT followed by five to seven characters, Three letters, three numbers and then two letters, Starts with PX followed by letters and numbers. The good news is that BT has a strict complaints Code of Practice thats Ofgem approved, so you can rest easy that your BT complaint will be taken seriously. WhatsApp us, The quickest and easiest way to contact us. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Your order number will look like one of these. Search The Phone Book from BT to find contact details of businesses across the UK. Or ring us on : 0800 672 331 Register a complaint Contact Use the contact options below once you have placed your order. So you get the same service, and it could save you time too. Get answers to all your questions here. 0 to 5 employees,250+ employees,6 to 249 employees. If it's simply a complaint that you wish to make, then these are the numbers you need: 0800-111-4567 from a landline. If you're on your computer, you can download WhatsApp for Desktop. More about managing faults How you do popular tasks Request a copy bill Request a copy bill Best way to get a copy of your bill is to download one with My Account, or on the BT Business app. The quickest and easiest way to contact us By phone 0800 800 156 Monday - Saturday 08:00 - 18:00 Free from UK landlines. BT Business Care @btbusinesscare We're here to help with any questions about your BT Business products or services, 8am to 8pm Monday to Friday. To quickly and securely report faults with BT Business broadband, phone line, email or Cloud Voice services, first log in. Glasgow, Scotlandbtbusiness.custhelp.com/app/homeJoined February 2009 5,644Following 13.5KFollowers Tweets Tweets & replies Media Likes BT Business Care's Tweets BT Business Care @btbusinesscare 4h Report a fault online to put things right. That means you get fast, reliable speeds. BT | Business | MyOffice You are here: MyOffice Rate this page Click links below to log in My email Read your new messages Go to inbox > My bill Forgot to pay your bill? 4190816 EEE producer registration number : WEE/AH0065TW Need some help with a BT product or service? Mobile costs may vary. Starts with 5 or 6 numbers, followed by 6 numbers. If you need to write to us, please check the back of your bill for the right address to use. We aim to fix any faults within five hours day, night, or weekends. Your fault reference number will look like one of these: Starts with VOL followed by three numbers, a dash and eleven numbers, Starts with one number followed by a dash and nine numbers. The solutions we sell are integral to modern life. BTnet is an internet connection dedicated to your business, so you don't need to fight for bandwidth with anyone else. Well offer the fastest fix with the first available visit youre in control to change it. Logging in to report a fault helps us identify you and your services, and increases your security, By reporting a fault online you can run some checks without answering additional security questions, When you report a fault online, we can share details that were required to hide if you dont log in, Reporting a fault online makes fixes faster, as you wont need to tell us anything we already know, View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. If you have an issue you can find out if is just you, or impacting others in your area. Its not just quicker to view bills and track orders, you can even test the speed of your broadband. From a higher volume of video calls than ever before, to cloud-based applications that need a solid line, the way we work has changed in the new hybrid world. Got up to 250 employees? Available 24/7Free from UK landlines. If you add all your accounts Lessons BT Business Teach Us Fix Problems and faults Contact Chat, phone, or email Contact us about. again. In the table below, youll find each BT phone number, as well as the IVR options you need to press to reach the right department. Our dedicated internet lines are tailored to suit your business needs, with different packages according to your requirements. Safety starts with understanding how developers collect and share your data. It's not just quicker to view bills and track orders, you can even test the speed of your broadband. If you're calling from you BT Mobile phone number, you can also just dial 150 instead of the full number that is listed in the contact table below. Don't worry, if you don't have the details of these accounts you can still track If you have a complaint about BT, there are several ways in which you can make a BT complaint. BT Group is one of the UK's largest businesses, directly employing more than 80,000 people across various brands, including EE and BT Business. later the dashboard view will be restored. Prices ex VAT. Choose from a circuit of 100Mbps, 1Gbps or 10Gbps, and speeds from 10Mbps to 10Gbps. Log in to report a fault and youll go straight to the correct place to fix problems. To use BT live chat, it's recommended that you sign-in to your BT login so that your information is easier to access by the BT live chat representative. Connect your people and places with smart solutions tailored to your business. Search The Phone Book from BT to find contact details of businesses across the UK. Keep your business, data and people safe with BTnets optional security add-ons including a firewall, file back-up and storage, and threat detection and prevention to ward off potential cyber-threats before they become a problem. When you run the tests online, well ask you simple questions, and let you know how well put things right. The BT Broadband forum is filled with useful information and questions asked by other customers. Unfortunately, BT's phone system is not well designed. Best if you're on your mobile. Adjust your speeds to align with your needs: it's internet that grows with you. Theyre available Monday to Sunday 7am - 10.30pm and you just need to go to the BT Broadband Help page on the Broadband Provider's website to begin. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Download our Service Level Agreement to find out more. This will connect you with a BT Broadband Specialist so you can have a text conversation with them. In the table below you can find all the BT phone numbers for business customers and the relevant IVR options to get through as quickly as possible. Suitable for larger businesses in a range of different circuit options, BTnet Ethernet access offers a fast connection for data-hungry businesses. Dont miss our hassle-free ways to help yourself. Looking for help placing an order? Website. Enjoy a reliable, fast and consistent connection on your cloud applications including Microsoft, Apple, Google and Amazon when you use a BTnet Leased Line. Maybe there's a problem with your order. Tavis House London WC1H 9NA | 020 7820 6770 . Wed also recommend using this time to restart any devices that were having trouble connecting to BT Broadband. We have the UKs biggest network, delivering unrivalled coverage, capacity and resilience. Discover SME solutions Want to write to us? Broadband not working properly? Phone lines Featureline & Embark Cloud Voice Express ISDN30/30e 08 & 09 This will involve a complete review of your complaint to make sure nothing has been missed. Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Phone line not working properly? Everything you need to know about our business leased line, guaranteed network speeds and a connection that never drops. Create an account Are you an EE Mobile customer? Click on the button below to track the parent order. Every single time. You'll find it on your bill. Running cloud-based applications. It was ten times as fast for half the price. Monday-Friday08:30 - 17:00Free from UK landlines. Small and medium businesses Got up to 250 employees? The Phone/Broadband/Fault Reference Number you have entered is invalid, please try That means if the business next door is going through a busy spell, you might end up experiencing delays on your network. Discover wholesale, strategic digital transformation, designed for your business and its wider goals. We're here to keep your teams connected as the trusted partner of businesses around the globe. Live chat, phone or email for business billing enquiries, No matter how hard we try, we don't always get things right first time. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. More information and review your options. Get in touch Call us Live chat Arrange a call back Your details First name * Last name * Company name * For full Terms and Conditions and Service Level Agreements (SLAs), visit the BTnet Leased Line heading at business.bt.com/terms under the Broadband and Internet dropdown. BT business solutions Work faster, smarter, safer, and stay connected with your world. Its really that simple to contact BT Broadband by SMS. At this point, your complaint will be escalated to the Telecommunications Ombudsman for an independent review of your BT complaint. Contact | Phone line & services | BT Business Business help Phone line & services Contact Phone line & services Popular Commonly asked questions Setting up Get up and running Using Making the most of . If you're a BT Mobile customer and need help or support, you can call the number in the table and follow the IVR options to reach the right department as quickly as possible. As your business grows, the demands on your internet connection grow too. How to Buy an Online Listing . Our SME solutions are for you. Designed for 250-4,000 employees, our scalable broadband and mobile packages grow with your business so youre always connected. If you need help quickly, use the other contact options. Tracking your BT Business order online MiCloud UC and CC order enquiries: 0800 345 7984 Monday-Friday 09:00-17:00 MiCloud and MiCloud Advance order enquiries: 0800 181 556 Monday-Friday 09:00-17:00 All other order enquiries: 0800 800 152 Monday-Friday 08:00-18:00 i Track your order online - no need to call Popular FAQs Visit our online customer service help and support areas Also, if you cant see the button, but you see the box Message us it might mean that BT live chat is either not open or its been temporarily disabled due to long wait times. Contact BT for help and support with your BT broadband, TV, home phone or mobile. Sounds good doesnt it? If it's for your home account visit BT for the home. BTnet is optimised for voice traffic, including Cloud Voice and SIP services from BT. By phone 0800 800154. Get a 200Mbps leased line for 299/month (ex VAT). Choosing a BT phone number or contact method is important to get a better customer service experience. Best if you're on your mobile. Heres how well help put things right. This means no annoying lag or delays. Its as simple as sending a message, answering a few verification questions, then getting your BT Business problem solved. the new account(s) in My Permissions.Go to My permissions. This is just a tiny fraction of the information contained on BT Business' contact page! Log in to My EE BT Business app Instant account access View bills, set up and manage devices, check service status, speed and much more. If you're not happy with how your complaint has been dealt with, our guide will tell you what to do. This price does not include in-life modifications, upgrades, or moves on existing services. You can find our standard Terms and Conditions at www.bt.com/terms. Rest assured that your call is really important . We're one of the world's leading communications services companies. When people connect, there's no limit to the good they can do. Well need your site address and postcode, and an overview of what youll be using your connection for. We guarantee we'll carry out repairs within five hours so you can continue with business as usual. Weve broken down each way you can contact BT so you can choose the best option for you. Cookies used for marketing and advertising purposes. You can contact BT Broadband customer service via several channels, and it all comes down to the product you have with BT - Regular Broadband or BT Full Fibre. Super-fast speeds of up to 10Gbps for both uploads and downloads - even during peak hours. The quickest and easiest way to contact us. Price subject to survey and location. No matter what you need the BT phone number for, its important to know that BT has dozens of phone numbers. Maybe there's a problem with your order. If you need help quickly, use the other contact options. Downloading the BT Business app is the easiest and smartest way to manage your BT Business account on the go. The first step to make a BT complaint is to contact the provider right away with details of why youre unhappy with the service youve received. Whether your sites are in the same town or further away, keep your teams close with intelligent networking solutions. However, a well-designed system should route a customer to the right person. Faults and Orders dashboard. To contact us by live chat, email or phone, visit: Residential customers You're currently on the BT Business website so if you need phone numbers or chat for your home account, please contact BT on our home website. You can escalate your complaint to the Ombudsman provided you have met at least one of the following criteria: You escalate your BT complaint to the Ombudsman in the following ways: If youre a BT Business customer, there are different BT phone numbers for business customers. All day, every day. Related Types of Business | Related Locations. And if you cant find an answer, go ahead and ask your own question to the BT Broadband Community. When you have team members working from different locations, a connection you can rely on is more important than ever. But its not mandatory, anyone can quickly begin a BT live chat conversation by following these steps: We should point out that not all products and services from BT have the option for live chat. You can request your BT complaint to be escalated at any time, but it is often better to allow a little time for BT to look into your complaint before you escalate it. We know that the internet is key to your business, and downtime means lost revenue. BTnet is an internet connection dedicated to your business, so you dont need to fight for bandwidth with anyone else. Fibre business broadband only 25.95/month. Downloading the BT Business app is the easiest and smartest way to manage your BT Business account on the go. Below are the BT Phone numbers you can use to get through to discuss your BT Cloud or Email accounts, as well as getting help with any suspicious calls, emails, or texts that your might have received. We offer reliable connectivity, but sometimes faults do occur. Price quoted only available on a 5-year term contract and applies to new circuits only. Requesting a copy bill Check service status We may receive commission from selected partner providers on sales of some products and/or services mentioned within this website. This means finding the right BT phone number can be more difficult than you first thought. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. From high-definition Teams and Zoom meetings with colleagues to crucial customer support, never miss an important call or conversation again. order and you'll shortly receive an email with an order number you can use to When you have a broadband connection, you share your bandwidth with others. business Cyber-attacks are on the rise, and you cant afford to be complacent when it comes to internet security. T&Cs apply. If youre still having an issue with your connection, you should get in touch with BT Customer Service to have them run some remote tests to get you back online. Our website is free to use, and the commission we receive does not affect our opinion or the information we provide.

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